What is the “TBC Rewards” Program?
The TBC Rewards Program recognizes donors who have committed to saving lives through blood donation, and it is our way of thanking donors each time they help save a life.
How do I join TBC Rewards?
As a TBC donor, you’re already a member of the TBC Rewards program. To activate your personal account, you must SIGN UP. You will receive 50 points (one time only) as a special SIGN UP bonus. Once you’ve signed up, you can visit your account by just clicking Donor Login and providing your donor ID number and password.
What are the benefits of TBC Rewards?
Beyond the immeasurable reward of saving lives, the TBC Rewards Program gives you fast access to:
- View your blood type information
- Edit your contact preferences
- See your donation eligibility date
- Review your earned TBC Rewards points
- Redeem your TBC Rewards points
How do I earn TBC Rewards points?
Every time you successfully donate, you will earn points that can be redeemed for exclusive e-gift rewards through the TBC Rewards Center. You may choose to accumulate your points to redeem for higher values at a later date. Points are awarded by donation type. See chart below.
Will I receive any points for my past donations?
The TBC Rewards Program effective date is 3/1/2015. Any donations prior to this date will not receive points; all donations after this date will be assigned point values, in respect to the donation type or activity. Donors must register to begin using their points.
How soon after I donate will my reward points be updated?
You will receive an email confirmation, normally within 2 days of your donation, thanking you for your generous gift of life. Included in this email will be your Donor ID, Donation Type and TBC Rewards points awarded. You will be directed to SIGN UP (first time only) or LOG IN to your account to start redeeming your points immediately. If you have not received your confirmation e-mail within 2 days of donation, please check your JUNK or SPAM folders and look for an email from: The Blood Connection TBCRewards@thebloodconnection.net.
How do I redeem TBC Rewards points?
Once SIGNED IN, choose TBC Rewards in the header menu. You can choose from a variety of e-gift cards. Simply add to your cart, confirm your order, and checkout! We offer a variety of e-gift card options accepted at major retail locations throughout our community. Or, you can shop and redeem your e-gift card online at select retailer websites. You can also select to give your points back to TBC to help us improve our service to our hospital partners and communities.
What happens if I don’t use all of my points?
Your remaining points balance will be available the next time you log in to TBC Rewards. After 6 months from the date issued, your points for which you claimed no reward are deemed void and will be used by TBC to improve our services to donors, hospital partners, and the community we serve.
What if my points are incorrect on the website?
If you have issues with the points awarded on your confirmation email or you believe the point information on the website is incorrect, please contact the TBC Rewards Help Desk at: 864-751-1154 or E-mail: TBCRewards@thebloodconnection.org.
When will I receive my e-gift card order?
You should receive your e-gift order via email within 2 business days from your submission. Please note a business day does not include orders Saturday or Sunday.
What if I don’t receive my e-card or it doesn’t work?
- Make sure it has been 2 FULL BUSINESS DAYS since your order. Excludes Saturday and Sunday.
- Verify you have a correct email address on file in the Donor Dashboard
- Check your junk email and/or spam folders for an email from The Blood Connection TBCRewards@thebloodconnection.net.
- If you are still missing your email gift card order or you’re experiencing problems using your e-card, call the TBC Rewards Help Desk at: 864-751-1154.
General questions about the TBC Rewards Program or just need help?
We are here to help you with any questions or issues you may experience. Please contact the TBC Rewards Help Desk at: 864-751-1154 or Email: TBCRewards@thebloodconnection.org.