FAQ: Online Donor Questionnaire & Donation Process

Whenever we survey donors about how we can make their experience better, they usually state that the interview process should be simplified, shortened, or automated. The Online Health History can reduce the length of interviews on-site at a blood center or blood drive to only essential follow-up questions. In addition, you may complete your health history in the comfort and privacy of your own home, office or other quiet space using your computer or tablet.
Most donors say it takes fewer than 10 minutes to complete the Online Health History.
We can accept an “eXpress Pass” from most mobile devices (smartphones or tablets) as long as our staff can scan the barcode from the ticket on your device. Go to TBC’s website to complete the Health History on your mobile device and bring the device with you when you donate with your ticket displayed on it.
The U.S. Food and Drug Administration require donors complete their health history the same day they donate. It’s important to make sure you are feeling well and healthy and that your responses are accurate. When you arrive to donate, one of our staff will check required vital signs and will review your answers and ask any necessary follow-up questions. When you complete your online Health History, the ticket will show the date you completed the health history and that date must match the date of your donation. If the date doesn’t match, it will be necessary for you to complete the questionnaire on-site before you can give blood.
The online health history can be accessed on our website. Instructions to complete the online health history questionnaire are available online.
Gather your personal information, including prescriptions and travel information, before you begin. If you are using a computer, make sure you are connected to a printer. Make sure you are in a confidential setting and that you will not be interrupted before you complete the health history questionnaire. The questionnaire should take approximately 10 minutes. You will be required to read through applicable documents prior to starting the questionnaire. These documents are referred to during the questionnaire and provide you with an understanding of the requirements for completing the health history questionnaire online.
If there is a question(s) you do not understand, or if you want to talk with our staff about your answer(s), simply select the “Next” button to skip the question(s) and a staff member will discuss the question(s) with you at the donation appointment.
Once you complete the questionnaire, you may review your responses by scrolling up the page. Your original responses will be displayed and you may change any of them. If you don’t want to review you questionnaire, simply click on “Generate Donor Pass” and print your ticket. When you come in to donate, a staff member will review your responses and ask any pertinent follow-up questions to assess your donor suitability. Feel free to discuss your answers and request further explanation to be certain your response is accurate.
No. You can’t save the questionnaire to finish later. You have to answer all the questions on the questionnaire in one sitting. To ensure that your responses remain confidential, none of your information is saved online.
Since your responses to the questionnaire are not stored anywhere online, our staff must scan the barcode(s) on our ticket to pull up your responses when you arrive to donate.
When you arrive to donate, one of our staff will review your answers and ask any follow-up questions. You will also need to have your hemoglobin, blood pressure, pulse, temperature and other physical measurements checked to verify your ability to donate.
During the completion of the online health history questionnaire, you will provide your date of birth and gender. At the donation site, during the registration process, the information will be compared to the information in your existing donor record. If the date of birth and gender you provided in the questionnaire matches the information in your existing record, the questionnaire will be accepted. However, if (1) of the criteria does not match the health history questionnaire will not be accepted and you will need to retake the questionnaire at the donation site.
The health history questionnaire is a requirement of the U.S. Food and Drug Administration to be completed by the donor to ensure that you are in good health and the donation process is safe for you, and to identify risk factors for disease transmissible by blood and blood components. It is to be conducted or taken in a private setting and reflects an honest response to the questions.
If ticket is not printed out as a PDF document the barcodes do not entirely print and can’t be read by scanners used by the staff when completing your registration process at the donation site. This will require having to retake the health history questionnaire at the donation site prior to moving through the donation process.